Policies

RC Scale Model Store Policies & Shipping Information

Using Information We Collect

RC Scale Model always wants to provide you with the best possible shopping experience and to fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

Process and track your order
Provide the services you request
Contact you about the status of an order
Identify your product and service preferences
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

Solicitations for personal information

We NEVER ask for you to email us your credit card number or other personal information. Do NOT reply to such a request if you receive one. It is NOT from RC Scale Model! However, we may require you to fax a copy of your credit card for verification and security purposes.

Cookies

We use cookies to identify you when you place an order. These have your name and address and your shipping address. We may add additional information to these cookies in the future and if we do we will list the added information in this space.

HOW TO ORDER

Click on any “Add To Cart” or “BUY NOW!” button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.

TECHNICAL ASSISTANCE AND QUESTIONS

We have a broad range of knowledge about our products. If you ask for advice we will give it. Contact us by email.  We handle technical issues by email so that both buyer and seller can clearly describe the issues in detail for our technicians to analyze.